Refund Policy

This Refund Policy clearly defines the terms, conditions, and procedures for returns and refunds for all purchases made on our website. We strive to deliver high-quality mindful oral care products and ensure a trustworthy and satisfying shopping experience for every global customer. By placing an order on our website, you agree to abide by the policy listed below.
Eligibility for Refund & Return We offer a 30-day return and refund window starting from the date you receive your order. To be eligible for a refund or exchange, all returned items must be unused
Defective & Damaged Items If you receive defective, damaged, incorrect items, or products that do not match your order due to shipping errors or factory quality issues, you qualify for a full refund, free replacement, or partial refund at our discretion. Please contact our customer support within 7 days of delivery and provide clear photos or videos of the damaged packaging and defective products for verification.
Order Cancellation Customers can cancel their orders free of charge before the order is processed and shipped. Once the order has been confirmed, packaged, or dispatched, cancellation requests will no longer be accepted. If you still need to cancel a shipped order, you can follow our return procedures after receiving the package.
Refund Processing Time After we receive and inspect your returned items and confirm compliance with our return rules, your refund will be initiated within 3 to 7 business days. The actual arrival time of the refund depends on your bank institution and payment platform processing speed. We are not responsible for any delays caused by third-party financial platforms.
Shipping Fee Terms We provide free worldwide shipping for all original orders. For eligible returns caused by personal reasons, the return shipping cost shall be borne by the customer. For returns caused by our side’s errors, including defective products, wrong shipments, or missing items, we will cover all return shipping fees and relevant costs.
Non-Refundable Situations We do not offer refunds for partial used products, products damaged due to personal misuse or accidental damage, expired products caused by improper personal storage, and returns applied beyond the 30-day valid period. In addition, no refund will be provided for slight packaging wear that does not affect product use and quality.
Final Verification Right We reserve the final right to verify all return and refund applications. We will strictly review each application in combination with product conditions, order records and relevant evidence to ensure fair and standardized after-sales processing.
Policy Updates We reserve the right to update and modify this Refund Policy at any time without prior notice. The latest policy will be posted on our official website and take effect immediately. Continued use of our website and services constitutes your acceptance of the updated Refund Policy.
Contact Support If you have any questions about return, exchange or refund procedures, please feel free to contact our customer service team. We will respond and provide professional solutions within 24 hours.

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